Return policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept returns of products. Customers have the right to apply for a return within 14 days after receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); no restocking fee will be charged to consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at wnbbbs03@163.com.
Please contact our Customer Service at wnbbbs03@163.com to get the return address.
Contact details:
Company: Guizhou Zhuzhen Trading Co., Ltd. (贵州竹甄商贸有限公司)
E-mail: wnbbbs03@163.com
Address: Floor 7, Building B, Main Building, Mass Entrepreneurship and Innovation Industrial Park, Renshan Subdistrict, Wanshan District, Tongren City, Guizhou Province, China (贵州省铜仁市万山区仁山街道大众创业万众创新产业园主楼B区7楼1-1-275工位)
Opening hours: 9:00 a.m. to 5:00 p.m. (Monday to Friday, except public holidays)
Delivery time: 15 to 20 business days
Delivery area: Europe (all European countries served)